Customer Care


Customer care

Federica Tosi ® offers customer service for products that have a warranty that is still valid, ie within one year of purchase.

We offer to repair the damage caused by wear through the product re-plating service with certified cataphoresis protection and e-coating, giving your jewel light as new!

If the product was purchased in addition to the period of time covered by the warranty, i.e. one year, the customer has the possibility to request the paid plating service, with a cost of:

  • € 25 for necklace plating;
  • € 12 for ring plating;
  • 15 € for bracelet plating

with shipping to be paid by the customer.

For any request please contact us at the e-mail address by clicking here.



Gift service

Do you want to give a gift to someone special?

Write it in the notes at check out and we will satisfy your request! 

To make your gifts even more beautiful, write us a personalized note that we will insert inside the package.



For any information, please contact us at the e-mail address, on our Live chat, or by phone  at 0633222163, from Monday to Friday, from 10 to 17.