Frequently Asked Questions

All direct payment gateways comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. Processing payments and vital customer information is quick, easy, and secure.

To learn more about our store's secure checkout experience (powered by Shopify), click here .

For more information, we recommend reading Shopify’s Terms of Service here or Privacy Policy here .

We accept payments with major credit cards such as Visa, Mastercard and American Express.

Domestic shipping can take up to 5 business days.

Shipping abroad can take up to 14 business days.

Due to global supply chain challenges, shipping times may be longer than usual.

Shipping rates may vary by region and are calculated at checkout.

Here are the complete details of our shipping policy .

Yes, we offer free shipping on large domestic orders. Check your cart to see the current free shipping offer.

Yes, we ship our products worldwide. Please note that free shipping does not apply to international orders and that shipping rates may vary by region.

A complete list of all our shipping areas is available here .

If your country or region is not listed, please contact us to see if we can work out the details.

All our products are subject to quality inspection. Our warranty provides a guarantee against manufacturer defects. The warranty covers any manufacturing, design, or material defects. Please notify us within 2 months of discovering any defects. The warranty does not cover impacts, misuse, or other problems not attributable to manufacturer defects.

An extended warranty can be added to products at an additional cost.

For more information on extended warranties, contact us.

Warranty extensions may vary in cost depending on the product type and the extension period. For more information, please contact us.

Yes, we offer full and partial refunds.

For more information about our refund policy, please ask.

Refund requests can be submitted within one month of purchase.

If the product and packaging are intact and undamaged, you are entitled to a full refund. If the packaging has been opened and the product has been used, you are entitled to a partial refund. If a product has been damaged and the damage is not covered by the warranty, you are not entitled to a refund. Please check our Terms of Service to see if you are eligible for a refund.

When an order does not include free shipping, all shipping costs (including return shipping) are the responsibility of the customer.

When an order includes free shipping, only the cost of return shipping is paid by the customer.